Siteground Vs Bluehost: 9 Test to Decide “Who’s Best” in 2020

Are you confused between Siteground Vs Bluehost hosting or Which hosting service you should go with? If so, then you are on the right page on the internet.

Hosting plays a crucial role in the success of a blog. A fast loading server, quick customer support, essential security measures is always needed for hosting a website on the web.

Currently, Siteground and Bluehost are the popular web-hosting provider, now the question is which one you should opt for your website?

Here, we have two hosting providers Siteground and Bluehost, both are recommended by WordPress & many other experts. So which one should you choose or does it even matter? Well in this article, I’m going to do a features-wise comparison of both SiteGround and Bluehost for WordPress hosting.

Okay, so for this comparison we’re going to take a look at a couple of different categories that are important when choosing a web hosting company.

So, to compare Siteground Vs Bluehost, we will consider a few factors that will help you to understand the performance of hosting service.

The factors that we consider here are the support that they offer, the speed technology that they have, their features, what other people are saying about them (otherwise known as social proof), and their pricing, etc.

Below, I have zeroed down the factors that we are going to analyze:

  1. Speed Test
  2. Hosting Features
  3. Customer Support
  4. Customer Review
  5. Plans and Pricing
  6. User Interface(UI)
  7. Uptime
  8. Server Location
  9. More Popular’

1. Bluehost Vs Siteground Speed Test: Why Siteground win the race

Next up is speed, and what we’re looking for here is something that tells us that the servers that our website is going to be hosted on are using software and hardware that is designed to be fully optimized for speed so then that way when our website is running on it we can take full advantage of those features in order to make our website load faster.

Now SiteGround clearly displays how they’re using the best in speed technology they have SSD drives, NGINX servers, a caching plugin that you can use for WordPress, a free one-click content migration tool, and PHP 7 which is the latest version.

Now, when I looked on Bluehost I couldn’t find anything that talked about how their servers were equipped for being fast. Bluehost doesn’t specify the technology such as SSD drives, or PHP 7, or any type of caching ability like that.

And that’s a little bit of an issue for me. If I were to walk into a car dealership and I want to buy a fast car, then I want to hear numbers like, you know, how much horsepower it has…the displacement of the engine.

If it’s a v12 or if it’s a v6 engine. Is it twin-turbo, you know, things that tell me that this car is built for speed if all they do is just tell me that, “Well,” you know, “hey our car is fast just trust us,” and they don’t give me any hard numbers, then I’m gonna be kind of hesitant on, you know, check out that car.

So in this case I’m going to have to give the point to SiteGround because they’re the ones telling me, “Hey, this is the technology that we have in order for our servers to run faster.” Whereas Bluehost isn’t really telling me anything at all.

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2. Siteground Vs Bluehost: Hosting Features

So next up is the features, and I’m going to first talk about what they both include, and then I’m going to go over what each one offers that the other doesn’t. They both offer a 99.9% uptime, and although I couldn’t explicitly find this written on the Bluehost website, 99.9% is the industry standard so I’m going to assume that they can at least hit that. They both offer a 30-day money-back guarantee.

So if it’s not working out or if you change your mind within those 30 days, you can cancel your account and get a full refund. All the plans that Siteground mentioned on its website are compatible with WordPress, Free SSL Certificate, and automatic updates.

And they both offer 24/7 support, although there were a little bit of differences between the two which I mentioned earlier.

Now some of the things that Bluehost offers that SiteGround doesn’t is that they give you a free domain name for your first year. Then after that year gets over, you just have to pay the going rate for the domain name registration, which is typically around 10 or 15 dollars per year.

They also give you 50 gigabytes of website space. This is five times more than what SiteGround offers but Bluehost doesn’t have SSD drives, which means that the data delivery is going to be slower.

So you are getting somewhat of a trade-off there, you get more space but it’s going to be a lot slower data delivery compared to the SSD drives that SiteGround gives you. And some of the things that SiteGround offers that Bluehost doesn’t is a one-click migration tool for WordPress.

This means that if you’re moving from another hosting company and your website is on WordPress, you can easily move it over to the site ground using their migration tool. Some other hosting companies actually charge a fee to do this, but with SiteGround it’s free.They also give you daily backups which are important because if something were to happen to your website, you want to make sure that you have a backup ready so that you don’t lose all of the work and time that you’ve put into building it up to what it is today.

And they also have multiple data centers around the world that you can choose to host your website. So if you’re here in the US and the majority of your visitors are living in the US, then you choose a data center in the US.

But if you are in Asia or if the majority of your visitors are in Asia, then you can choose a data center in Asia. And they also have two data centers in Europe as well. And lastly, they also offer a free one-click content delivery network installation through Cloudflare.

Also Read, A2 Hosting Review

3. Siteground Vs Bluehost: Whose Customer Support is better

So let’s get started.So first up we have support, which in my opinion is the most important thing when choosing a web hosting provider.

Especially if you’re not all that technically inclined because sooner or later something is going to go wrong and you don’t want to have to wait on the phone for a very long time, or send in a support ticket and not receive a response back for days at a time.

You want to be able to reach a support representative as quickly as possible so that they can resolve your issue as quickly as possible and get your website back up again.

Bluehost offers 24/7 technical support through phone and chat and they even have different phone numbers depending on what area of support you need. So if you have general support questions, then you can call one number; whereas if you need help with something with WordPress, you can call another.

And they also have an extensive knowledge base where you can put the problem that you’re having into a search box and it will return some results that will give you some troubleshooting steps in order for you to go through that might resolve your issue. One of the downsides is that they don’t have a support ticket system, and I kind of questioned why this is the case.

They area big companies, they have a lot of resources, so why don’t they have a support ticket system? It would be nice to have just another way for somebody to be able to interact with your support team. So that’s a negative there.

SiteGround on the other hand offers 24/7 support tickets, live chat, and phone support. And the support ticket generates a response in less than 10 minutes which is the quickest in the hosting industry.

Their live chat support is instantaneous and their phone support is also instantaneous. They have over staff for all of their shifts so that they always have someone available to either answer a chat or to pick up the phone, whenever someone needs assistance. They also highlight some of their best performing support reps every month. I don’t see any other web hosting company do that.

To me, it shows that they are putting a lot of focus on having support available and making sure that the customer is satisfied. And giving their support reps an incentive to do so by highlighting them on their blog every month.

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4. Customers Review

So let’s move on to what others are saying about these two companies. I’m a part of a WordPress Facebook group and for the past three years, we’ve held a poll with our members to find out which hosting companies they’re using and which ones they recommend to their clients.

And in 2016 SiteGround was number one whereas Bluehost was number 15. In 2017 SiteGround was number one again and Bluehost didn’t even make the top 15. And again in 2018 SiteGround was number one for the third year in a row.

Now, these are people who are just like you and me who have websites that are hosted on WordPress, and we’ve dealt with different hosting companies in the past both good and bad. And yet for the past three years, Siteground has been number one.

Now another thing that I also want to mention is that Bluehost is owned by EIG. Now EIG stands for EnduranceInternational Group and they are notorious for buying web hosting companies and pretty much is ruining the entire reputation of the company.

Their support just goes to complete trash, the performance of the web sites that are hosted on their servers also take a dive, and customers just really aren’t happy, they wind up leaving from one web hosting company and going to another one which could also still be owned by EIG. So, in EIG’s case they’re not losing a customer at all…they’re just going from one brand and switching over to another.

So one of the things that people say is to always stay away from companies that are owned by EIG. Now they are always acquiring new web hosting companies so there is actually a running list of companies that are owned by EIG so that you can take a look at it to see if the hosting company that you have now is apart of that big corporation and if so you may want to consider switching to either SiteGround or another web hosting company that is not owned by them.

5. Siteground Vs Bluehost : Plans & Pricing

And lastly, we have pricing. Now if you’re just starting out and all you need is just one website, then you’re going to want to use the “Startup” plan onSiteGround or the “Basic” plan on Bluehost. So I’m going to compare those two right now.

Now SiteGround has an introductory price of $3.95 per month, and after that introductory rate is over the price goes to $11.95 per month. On Bluehost, they offer $3.95 per month as an introductory price, and then after that, it goes up to $7.99 per month, which is four dollars cheaper than SiteGround.

Now there are a couple of caveats on Bluehost in order for you to get the $3.95 per month introductory rate, You have to purchase three years of hosting up front, otherwise, it would be $5.95 per month for you to only do one year of hosting at the introductory rate, or $4.95 per month as an introductory rate if you purchased two years upfront.

Whereas on SiteGround it doesn’t matter if you buy one year, two years, or three years of hosting, the introductory price is still only going to be $3.95 per month. So even though SiteGround is four dollars more expensive per month, you’re really only talking about less than $48 over the course of a year between the two, and with SiteGround you’re going to get better technology and more features compared to Bluehost.

so this is kind of really a case of you get what you pay for. And there are also possible instances where you will be running into a lack of support, or not very good support, being that it is an EIG-owned company. So you want to take that into consideration when making your choice.

6. User Interface(UI):

User Interface is the look or appearence of any application that displays on the screen. Here, UI refers to the control panel for both Siteground and Bluehost.

Both hosting companies use C panel for controlling, but since July 2019 Siteground came up with their own custom-made control panel called SiteTool by replacing c panel.

The reason behind replacing the c panel to own custom-made panel is added features. According to Siteground, the c panel limits the control of adding upgraded technology and hence limit the prformance of a website.

Siteground integrated all the past features from previous c panel to its new tool, hence there is nothing to worried about for the existing customer. Exisiting users can use c panel untill they wish to go to the newly added tools.

On top of that, Siteground added many cool features to its SiteTools. Among them, one is “Option to add Collaboration to a website“.

With these features, you can give access to developers, clients, or any employee according to their respective role without sharing your personal details such as username or password.

On the other hand, Bluehost uses the C panel User Interface as of now. The reason is it is the easiest and most common control panel across the web.

C panels has various features, it has more than 52 scripts for integrating various CMS like wordpress, Joomla, Magento, Drupal. This is again a cool feature where a non-technical guy can easily integrate his website.

7. Uptime Test: Do their claim of 99.99% is right?

Uptime is the average time that a server remains up and run for visitors landing on website. Ideally, company claims that their uptime is 99.99%. But is this really true?

Let us see what are the factors actually affect the uptime of a server

  • Any hardware failure during power on.
  • Server Maintenance.
  • Power failures

Uptime is very important for a website in terms of gaining visitors, increased revenue, search engine ranking, and many more.

If the site has low uptime, that means either site is not loading properly or showing any server error. It leads to the loss of sales, authority of a website among customers

In the case of Siteground Vs Bluehost, both the company guarantee the uptime is 99.99%.

Now, let’s see with an example

If you goto a tool host tracker, you can quickly find the uptime of both the site. And after measuring for more than 100 times, we find that Sitegroudnd has more uptime than Bluehost.

Hence, in terms of Uptime, Siteground seems clear winner.

8. Server Location:

The server location also matters in case of the performance of a website. If the server is located geographically nearby, then the speed of the website gets high. For example: Of you’re from the USA, then it is better to choose your server location in the US only. Choosing server location Asia will have an impact in loading.

Now, In case of Siteground, Siteground let you change the server location as per your choice, If your target audience is from Europe, then it is better to choose the data center/server in Europe.

On the other hand, Bluehost, doesn’t allow user to choose server location/data center.

And that is why people love Siteground because of its added flexibility. So many people in the last few years have changed their plan from Bluehost to Siteground because of these reasons.

9. Siteground Vs Bluehost: Which one is more popular

In the early, 2006-07 Bluehost was the common hosting provider. People didn’t have multiple options. In 2015, Siteground has only 5 lacs users, and in 2020 it reaches to almost 2 million. This signifies the growing popularity of Siteground among website users.

However, there is no such growing trend in case of Bluehost and hence we can say that Siteground is more popular hosting provider than Bluehost.

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So I think the winner is clear and that winner is SiteGround. They give you more options for support and quicker support, the servers that your website is going to be hosted on is optimized for speed, they give you more features than Bluehost, and they are highly respected within the WordPress community.

The only place where they may fall short is pricing, but in this case, it’s kind of like you get what you pay for. So even though you’ll be paying a little bit more, you’re getting more features and better technology that comes along with that.

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